Here to Help!

9/17/2021 (Permalink)

We understand how stressful dealing with a new water, fire, mold or sewage damage can be. We are happy to take that headache away from you and help you understand the process from start to finish. 

Typical Water Damage Process:

1. Intake - Here’s where we ask you all the questions related to your property and water damage. Contact info, Insurance claim number, cause of loss, affected areas and any other important information
2. Scheduling - During intake we schedule an initial appointment with you based on your availability. Our goal is to arrive at an emergency situation within one hour of your phone call. 
3. Inspection/Arrival Date - When the loss is an emergency, our crew will extract water and clean up affected areas immediately. We will assess the damages starting from the cause of loss. We will take moisture readings, photos and measurements of all affected areas and document the scope of work to be performed. 
4. Insurance Approval - We take all the information gathered during the initial visit and send it to your insurance for coverage confirmation and approval to proceed. 
5. Demolition (if necessary) - When demolition is required, we gain approval first and schedule a crew to perform the removal of affected and damaged material
6. Dry Out - Upon completion of demolition, equipment is reset to dry out the framing materials of your property. 
7. Completion - Once all materials have reached a drying goal, we do a final clean up of the areas, pick up equipment and document the moisture readings. We gather that information again and provide everything to your insurance for final billing. 

Our office staff is highly trained and experienced to walk you through this process every step of the way.