Here to Help!
We understand how stressful dealing with a new water, fire, mold or sewage damage can be. We are happy to take that headache away from you and help you understand the process from start to finish.
Typical Water Damage Process:
- Intake - Here’s where we ask you all the questions related to your property and water damage. Contact info, Insurance claim number, cause of loss, affected areas and any other important information
- Scheduling - During intake we schedule an initial appointment with you based on your availability. Our goal is to arrive at an emergency situation within one hour of your phone call.
- Inspection/Arrival Date - When the loss is an emergency, our crew will extract water and clean up affected areas immediately. We will assess the damages starting from the cause of loss. We will take moisture readings, photos and measurements of all affected areas and document the scope of work to be performed.
- Insurance Approval - We take all the information gathered during the initial visit and send it to your insurance for coverage confirmation and approval to proceed.
- Demolition (if necessary) - When demolition is required, we gain approval first and schedule a crew to perform the removal of affected and damaged material
- Dry Out - Upon completion of demolition, equipment is reset to dry out the framing materials of your property.
- Completion - Once all materials have reached a drying goal, we do a final clean up of the areas, pick up equipment and document the moisture readings. We gather that information again and provide everything to your insurance for final billing.
Our office staff is highly trained and experienced to walk you through this process every step of the way.
Trauma & Crime Scene Cleanup
Trauma and Crime Scene Cleanup are some of the services we provide here at SERVPRO of Pasadena North. During these types of events, our crews will always treat you and your property with the utmost respect and empathy. We understand that this type of experience may be overwhelming.
Our crews are experienced and educated to follow OSHA and EPA protocols to property cleanup after many different types of Trauma or Crime Scenes. They can vary anywhere from Bloodborne pathogen cleanup, Fire Extinguisher Residue cleanup to Maijuana Grow House cleanups. Whatever the situation may be, we will take a proper evaluation of the property and decide which is the best cleanup method to bring you back to a clean, safe and healthy home or business.
Give us a call for more information on how we can help you! We are available 24/7 for emergencies at 626-447-4111.
Virtual Tour with SERVPRO
With so many of us working from home or remotely, virtual tours and inspections have become a vital part of our everyday lives. SERVPRO of Pasadena North uses Matterport to help simplify the inspection, mitigation and reconstruction process! Matterport is a 360 camera and software that allows us to capture detailed photos of your property.
By using Matterport, we are able to scan the property and piece them together to create a virtual tour. The virtual tour becomes available for us to share with you and your insurance adjuster. Some homeowners may not live at the property affected by a water or fire loss and Matterport helps us show you, as the homeowner, the damages found at the loss site. It also allows us to share those details with your insurance adjuster, as they may not be available for an in-person walk through.
Matterport has given our franchise the opportunity to provide our customers with a complete look at their property from start to finish.
Mold Left Unchecked
Bedroom Mold Growth
When water damage grows into mold, it becomes an overwhelming issue for a homeowner. Even the smallest of water damages can turn into mold like you see here, when left unchecked. It is extremely important to be sure when a water damage occurs to have it properly mitigated in order to prevent damages like this from happening.
Not only are high levels of mold toxic to our health, it also creates structural damages to our property. Mold can rot out wood studs or ceiling joists and potentially compromise the support they provide.
SERVPRO of Pasadena North understands the importance and value of your property, which is why we take every precaution to prevent mold from growing in our customer’s home. By quickly responding to water damages we can mitigate the damages and get our customer’s back into a healthy environment.
Our technicians are certified in Applied Microbial Remediation by the IICRC and have several years of experience in Mold Remediation.
Feel free to contact SERVPRO of Pasadena North at 626-447-4111 for more information on how we can help you with your mold remediation.
Catastrophic damages from Hurricane Ida
Flooded Street in Louisiana
Hurricane season has hit Louisiana hard this week!
Hurricane Ida has caused catastrophic damage to roads, homes and families in Louisiana. Over 1 million residents are without power at this point and have no idea when to expect lines to be repaired. According to CNN, the National Guard has been dispatched to assist with search and rescue efforts. The American Red Cross has also opened several shelters for those who have lost their homes. We are very grateful to those risking their lives and providing their assistance to those who need it the most right now.
SERVPRO Storm Team has also activated our strongest franchises nationwide to assist with disaster cleanup in the area. Our thoughts and prayers are with the residents of Louisiana and the cleanup and rescue crews working tirelessly.
For live updates on Hurricane Ida visit: https://www.cnn.com/us/live-news/ida-updates-08-30-21/index.html
SERVPRO Storm Travel
Keep it Green!
Did you know SERVPRO Storm Teams travel across the United States to assist overwhelmed local franchises when catastrophic events occur?
Our teams have traveled to:
- New Mexico 2011- Pipe Freeze
- New Jersey 2011- Hurricane Irene
- New York 2012- Hurricane Sandy
- Washington DC 2012- Mid-Atlantic Freeze
- Oregon 2013- Pipe Freeze
- Iowa 2014- Flooding
- Kentucky 2014- Pipe Freeze
- Santa Barbara 2017- Thomas Wildfire
- Ventura County, CA 2018 - Woosley Wildfire
- San Antonio, TX 2021 - Pipe Freeze
As leaders in the water mitigation industry, we have advanced training and expertise. In addition, our crews have a tremendous amount of hands-on experience. We use our training and experience to quickly dry your home and restore it back to its pre-storm condition.
Our crews come well equipped with all the resources necessary to clean up after any disaster. Teaming up with our SERVPRO Storm Teams provides us with the advantage of unlimited resources. We understand that the community hit with a catastrophe may not be prepared to handle the overwhelming responsibility of cleaning up, which is why we are here to help!
Wildfire Season is Upon Us
Wildfire in California
Wildfire season is upon us here in California and we must be prepared. The rising heat conditions we face along with our drought, make us prone to suffer major wildfires. Preparation is key to reducing the risks of damages to our home and business. We may not be able to prevent a wildfire, but we are responsible for making sure our families and home are prepared when it does happen.
Preparation steps such as the following can help keep your family safe during a wildfire:
- Hardening your home: maintaining landscape and removing dry weeds, remove debris from roofs, install dual pane windows, install screens, use ignition-resistant materials, etc…
- Create an Emergency Kit: equipped with first aid kits, flashlights, battery powered radio, important documents, water supply, sanitation supplies, etc…
- Create an Action Plan: such as, escape routes, designated meeting locations, evacuation plan for pets, etc..
These are just a few of several ways to be prepared for a wildfire. For more information visit: https://www.readyforwildfire.org/prepare-for-wildfire/
Sewage water loss, before clean up
Sewage clean up is a large part of the services we provide to our customers. Sewage back ups can occur at any given moment, especially when drain pipes are not properly maintained.
In residential properties, the main cause of a sewage back up are toilet lines clogged with papers and sanitary items. In older homes, we notice that sewage drain lines may be corroded or have tree roots growing through, which causes the line to back up.
Homeowners should take precautions by maintaining clear plumbing lines to prevent a back up from occurring. We understand that sudden bursts or back ups happen, which is why our team is properly trained to clean, sanitize and mitigate after such losses. The water that results from a sewage back up is considered to be contaminated water, as it may carry various types of bacteria. For that reason, we ensure that the affected areas are disinfected of any residue and that porous materials are properly disposed of. In the event you experience a water loss, we have crews on call 24/7 to address your needs. You can reach us anytime at 626-447-4111.
Tennessee Flash Flood
Flooded Street in Tennessee
The city of Waverly, Tennessee has suffered a tremendous loss from the flash flood that occurred on Saturday, August 21, 2021. According to CNN, the flash flood has killed 21 residents and damaged several infrastructures, schools and homes.
Our hearts and prayers go out to the families in Tennessee who have lost loved ones, friends and their homes. We cannot imagine the pain felt in their town at this time. The damages caused by the flood are devastating and we hope to see Tennessee recover from this. We admire how strong the community is and we are hopeful that they will get through this difficult time.
SERVPRO headquarters is located in Gallatin, Tennessee and our thoughts are also with the family members of our fellow SERVPRO teams.
For more information on the flash flood, visit CNN’s website:
SERVPRO #1 Choice
Any homeowner must be diligent when faced with water damage, which is where restoration professionals come in handy. Returning to your property after a catastrophe can be an exhausting process without the assistance of a trained, licensed and professional team.
We follow specific IICRC Guidelines to mitigate water damage in your home. Our team at SERVPRO of Arcadia helps you work through these steps to ensure that the cleanup and restoration process flows smoothly. We always encourage homeowners and business owners to contact us directly when they are faced with any type of catastrophic loss to their property. Our team can get to work immediately, taking an evaluation of the damage, moisture mapping and assessing the scope of work to be performed in order to get the cleanup underway. The longer the exposure the structural materials have to moisture or other damages, the more deterioration and decay take place.
With our initial assessment, SERVPRO of Pasadena North gathers the information that helps your insurance company approve your damage claim in a timely fashion.
Our technicians at SERVPRO of Pasadena North go through extensive training to understand all the best methods for emergency damage cleanup and disaster restoration. They are certified and licensed by the IICRC, which is our restoration guidelines. We work to save you from costly replacements and potential secondary damages. Our team here at SERVPRO of Pasadena North use proprietary methods of the latest tools, products, and technology.